We are willing and able to help – please bear with us if you we do not contact you immediately but as soon as we receive your message we will endeavour to assist you however we can. In the meantime, please check out our size guide page which might just answer your query for you!
You can choose from either of these secure payment methods:
Express Paypal Checkout –
Credit Card (Stripe) –
We accept Visa – Mastercard – Visa Debit – Visa Electron – Maestro – American Express and Delta.
We accept Paypal payments in five currencies
- Australian Dollars (AUD)
- New Zealand Dollars (NZD)
- British Pounds (GBP)
- US Dollars (USD)
- Euros (EUR)
Your bank/Paypal will dictate the exchange rate and any associated costs.
We do not see your private logon/password/CvC code nor do we store any card details.
In case you’re experiencing some kinds of technical issues when submitting your order please don’t worry. Our website is completely secure so any details you’re worried about will be protected. In the meantime, you can contact our customer services who will be more than happy to complete your order for you. Just contact us using the contact page form:
In general standard Australian orders are normally delivered within 2-3 days, and 1-2 days for Express. International orders can take anywhere from 5-7 days depending on the zone. This is obviously reliant on the postal systems in all relevant countries.
For more delivery times please refer to the Australia Post website page
Please contact us BEFORE any returns are sent. Changes of mind, wrong sizes and faulty items can all be returned under certain restrictions.
You can return any item as long it still has the original tags ATTACHED and has the original packaging.
Hosiery items can be returned only if they have NOT BEEN WORN nor OPENED.
For full details and our return address please see the returns page link.
Only safe gateways are used for our site and we have the required SSL Cerificate. (Secure Sockets Layer – an encryption-based Internet security protocol)
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
• unauthorised access
• improper use or disclosure
• unauthorised modification
• unlawful destruction or accidental loss
When you create an account on our website we do not store any information about you until you make a purchase or sign-up. Your name, address, telephone number and email address will be collected and stored in our records.
This information will be used to process and fulfil your order and to send you emails from us. We will not store any of your payment details apart from the method of payment eg “Paypal” or “credit card” and the cost paid. We never see your credit card details as they are entered straight into the safe credit card gateway of Paypal or Stripe.
Anonymous access: You can simply browse our site without logging into or creating an account without disclosing your personal data.
Disclosure of personal data:
We do not disclose our visitors’ personal data to other organisations aside from our payment processing company (purely for the purpose of processing payment for an order) and our shop development partner for purposes of maintaining the web site platform.
We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
We do not knowingly collect personal data from underage persons.